Medicare Open Enrollment Information Center

Welcome to our Medicare Open Enrollment Information Center, an educational resource to assist residents of Congressional District 9 who are enrolling in Medicare or making changes to their Medicare coverage. 

The 2019 Medicare Open Enrollment period begins October 15, 2018 and ends Thursday, December 7, 2018.

If you have questions about your Medicare coverage, are experiencing problems with the Center for Medicare and Medicaid Services or are unable to find answers to your questions on this page, please call our Phoenix office: 602-956-2285.

Frequently Asked Questions

Benefit Assistance Program

The Benefits Assistance Program provides objective information about Medicare and other health insurance benefits to seniors, the disabled, and caregivers. Trained volunteers are available at a number of locations throughout Maricopa County to provide free personalized assistance.

Services include:

  • Information about Medicare, Medicare Advantage plans (HMOs, PPOs, etc.), Medicare Supplement plans (Medigap), and options under Medicare Assistance with Medicare appeals and problem resolutions
  • Basic information on applying for Social Security, Medicare and SSI
  • Information and assistance on Medicare Prescription Drug Coverage
  • Information on eligibility for low income related programs including Supplemental Security Income (SSI), Arizona Medicaid (AHCCCS), Arizona Long Term Care System (ALTCS), and the Medicare Savings Programs (QMB, SLMB, and QI-1)
  • Information on Long Term Care policies

Benefits Assistance counselors do not sell and will not recommend one product over another. The program provides assistance and information to help clients make informed decisions.

For referrals in areas of the county not listed or to make arrangements for a homebound person, call the Benefits Assistance Program at (602) 264-4357.

Source: Area Agency on Aging, Region 1

Required Form

To authorize a Benefits Assistance Program (BAP) counselor to enroll you in a plan, you must complete this form.

Counselor Locations

Trained volunteer counselors provide individual assistance on these sometimes confusing policies and forms, offering free personalized assistance. The average client receives 45 minutes of free assistance, but problems or appeals can be complex, involving many hours and coordination between multiple agencies.

Trained volunteers can be found at a number of locations throughout Maricopa County to provide free personalized assistance. Click here for an up-to-date list of counseling locations.



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    Comments (optional)
    repName Congresswoman Kyrsten Sinema  
    helpWithFedAgencyAddress 2944 N. 44th Street
    Suite 150
    Phoenix, AZ 85018
    Phone: 602-956-2285
    Hours: M-F 8-5:00pm
    district 9th District of Arizona  
    academyUSCitizenDate July 1, 2016  
    academyAgeDate July 1, 2016  
    academyApplicationDueDate October 20, 2016  
    repStateABBR AZ  
    repDistrict 9  
    repState Arizona  
    repDistrictText 9st  
    SponsoredBills Sponsored Bills  
    CoSponsoredBills Co-Sponsored Bills  
  • Office Locations

    Office Name Location Image Map URL
    Washington DC 1530 Longworth House Office Building
    Washington, DC 20515
    Phone: 202-225-9888
    Hours: M-F 8:30-6:30pm
    2944 N. 44th Street
    Suite 150
    Phoenix, AZ 85018
    Phone: 602-956-2285
    Hours: M-F 8-5:00pm